Privacy Policy 

Anthem Connect understands that privacy online is important to users of the Anthem Connect website (the “Site”), especially when conducting business. This Privacy Policy governs our practices with respect to both those users who visit the Site without transacting business (“Visitors”) and those users who register to transact business on the Site and make use of the numerous services offered by Anthem Connect (collectively, the “Services”) (“Customers”). 

What is “Personally Identifiable Information”? 

Personally Identifiable Information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual. 

What Personally Identifiable Information is collected? 

Anthem Connect may collect basic user profile information from all our Visitors and Customers.  Anthem Connect also may collect the following additional information from our Customers: names, addresses, phone numbers, and email addresses of Customers, the nature and size of the business, and the nature of the service the Customer intends to purchase. 

What organizations are collecting the information? 

In addition to Anthem Connects direct collection of information, third party service vendors (such as credit card companies, clearinghouses, and banks) who may provide such services as credit, insurance, and escrow services may collect information from Visitors and Customers. Anthem Connect does not control how these third parties use such information but does ask them to disclose how they use personal information provided to them from Visitors and Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them. 

How Anthem Connect collects your information  

Anthem Connect collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes: 

• Your name, email address, location, phone number. 
• Browser information and session cookies related to your access and use of the App. 
• Data insights Anthem Connect attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and disaggregated formats or to obtain trend analytics, to provide the App; 

Use of the above-described collected information in aggregated and disaggregated formats to enhance our current App or to provide App features. 
  

How does Anthem Connect use the information? 

Anthem Connect uses the information collected as described in this Privacy Policy, including personal information, to: 

• Provide you with the App as described in the Agreement. 
• Implement, improve, and/or enhance the App, including making future releases available to you. 
• Carry out Anthem Connect obligations as described or authorized in the Agreement and this Privacy Policy. 
• Enforce Anthem Connect rights arising from the Agreement between you and Anthem Connect; and 

• Fulfill any other purpose authorized by you and reasonably required for the App. 

Anthem Connect uses Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. Anthem Connect may email Visitors and Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. Anthem Connect may use Personally Identifiable Information to contact Visitors and Customers in response to specific inquiries, or to provide requested information. Anthem Connect also uses Personally Identifiable Information to maintain accounts and provide and repair the Services.  As a provider of Voice over Internet Protocol services, Anthem Connect relies on Customers to keep their service addresses current when they change locations, as Anthem Connect may need to utilize such information in an emergency. 

With whom may the information may be shared? 

Personally Identifiable Information about Customers may be shared with other Customers who wish to evaluate potential services with other Customers. Anthem Connect may share aggregated information about Visitors, including the demographics of Visitors and Customers, with our affiliated agencies and 

third-party vendors. Anthem Connect also offers the opportunity to “opt out” of receiving information or being contacted by Anthem Connect or by any agency acting on its behalf. 

How is the information stored? 

Personally Identifiable Information collected by Anthem Connect is securely stored and is not accessible to third parties or employees of Anthem Connect except for use as indicated above. 

What choices are available regarding collection, use, and distribution of the information? 

Visitors and Customers may opt out of receiving unsolicited information from or being contacted by Anthem Connect and/or its vendors and affiliated agencies by responding to emails as instructed, or by contacting us at 906 S Oneida St, Suite 8 Rupert, ID 83350. 

Are cookies used on the site? 

Cookies are used for various reasons. Anthem Connect uses Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Customers. For example, if a Customer is logged on and the Site is unused for more than 10 minutes, Anthem Connect can automatically log the Customer off. 

How does Anthem Connect use login information? 

Anthem Connect uses login information, including IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information. 

What third parties have access to information from Visitors and/or Customers on the Site? 

Anthem Connect has entered and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Customers’ eligibility for Services. This Privacy Policy does not cover such vendors’ collection or use of Personally Identifiable Information. Anthem Connect will disclose Personally Identifiable Information to third parties in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. Anthem Connect will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of Visitors and Customers. 

How does the Site keep the information secure? 

All of Anthem Connects’ employees are familiar with its security policy and practices. The Personally Identifiable Information of our Visitors and Customers is password-protected and only accessible by a limited number of qualified employees. Anthem Connect audits its security systems and processes regularly. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While Anthem Connect takes commercially reasonable measures to maintain a secure Site, electronic communications and databases are subject to errors, tampering and break-ins, and Anthem Connect cannot guarantee or warrant that such events will not take place. Anthem Broadband will not be liable to Visitors or Customers for any such occurrences. 

What does Anthem Connect do if there is an unauthorized disclosure of information or a security breach? Despite Anthem Connects best efforts to protect Personally Identifiable Information, no program is 100% secure and Anthem Connect cannot guarantee its safeguards will prevent every unauthorized access, use, or disclosure of personal information. Other laws may require Anthem Connect to notify individuals or state agencies of certain unauthorized disclosures. Anthem Connect will examine all applicable laws and comply with any disclosure requirements. If you think information about you or others has been disclosed without proper authorization, please contact Anthem Connect. 

How can Visitors correct any inaccuracies in information? 

Visitors and Customers may contact Anthem Connect to update Personally Identifiable Information about them or to correct any inaccuracies by emailing Anthem Connect at billing@anthemconnectus.com 

Can a Visitor delete or deactivate information collected by the Site? 

Anthem Connect provides Visitors and Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and Anthem Connect will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward. 

What happens if the Privacy Policy changes? 

Anthem Connect will let Visitors and Customers know about changes to this Privacy Policy by posting such changes on the Site. Visitors and Customers will be deemed to have notice of changes to the Privacy Policy upon Anthem Connects posting of an updated policy on the Site. However, if Anthem Connect is changing this Privacy Policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Customer has previously requested not be disclosed, we will contact such Visitor or Customer to allow such Visitor or Customer to prevent such disclosure. 

Links: 

The Site contains links to other third-party websites, not affiliated with Anthem Connect. Please note that when you click on one of these links, you are moving to another website. Anthem Connect encourages you to read any applicable privacy statements of these linked sites, as their privacy policies may differ from this Privacy Policy. 

VoIP 

Anthem Connect acts as a data processor regarding indirect end user personal identifiable information and our Clients act as the data controller of such data. During Anthem Connects’ processing and protection of such data, all use will be in conformity with the data controller’s instructions. 

Specifically, only when enabled via system permission by the user on the Anthem Connect VoIP Android and Anthem Connect VoIP iOS applications, Anthem Connect shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through the Anthem Connect API. Anthem Connect does not store this number with any other Customer Proprietary Network Information (CPNI), and it cannot be directly or indirectly attributed to any person or persons; Anthem Connect stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and Anthem Connect does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted. 

Anthem Connect VoIP Android and iOS applications also use Gravatar, only when enabled via Settings, a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings and his/her app experience is not hindered or interrupted.