Support You Can Count On

The Anthem team is available 24/7 for whatever your needs may be.

Frequently
Asked Questions

Billing

Your installation date determines your billing due date. For example, if your service is installed on June 1, your bill will be due on the 21st of every month.

If your account is set up on automatic payments, it will process on the day your account bills out. For example, if you are installed on the 1st, your invoice will be sent sent and automatic payment will be processed that same day

Click on “My Account” in the top top-right and log into the customer portal.

The Customer Care (billing) department is open Monday through Friday from 8 AM to 5:30 PM and Saturdays from 9 AM to 2 PM. However, you may make a payment through the customer portal at any time

There is an overhead cost to Anthem broadband to print, stuff, and deliver them to the post office. However, we do offer free invoices if you would like to enroll in paperless statements.

Service

This can be caused by a number of reasons.

Your first troubleshooting step should be to power cycle the equipment involved in supplying the internet signal to your home. Here are a few easy steps to follow:

1. Find the ‘PoE.’ This is the box supplying power to the antenna that was installed on your home/building. It’s a little white or black box that has three cables connected to it. One is the cable coming into your home/building from the antenna, the second is the cable going to your router or computer, and the third is the power cable. Locate this box and unplug it from your home/building power for 60 seconds.

2. While it’s unplugged, test that outlet with another device (like a lamp or radio) to make sure that the power is working in that outlet.

3. Make sure everything is plugged in where it should be and reset the cables (unplug and plug back in). The cable coming into your home/building should be connected to the port labeled ‘Data+Power’ or ‘From Outside.’ The cable going to your computer or router should be plugged into the port labeled ‘Data’ or ‘To Computer/Router’.

4. After 60 seconds, plug the PoE back in (if the port tested well), and wait up to two minutes for the antenna to start back up.

5. Test for internet now.

If that didn’t fix the internet, it could be something with your computer or router. These sometimes need to be rebooted/power cycled as well.

1. If you have a router, unplug the power cable from the back of the router for 60 seconds.

2. While it’s unplugged, make sure that the cable coming from the PoE is connected to the right place on the router. It should be plugged into the port that is labeled ‘Internet’ or ‘WAN.’

3. After 60 seconds, plug the router back in and wait two minutes for the router to start back up.

4. Test for internet now. If you don’t have a router and have only one computer that plugs directly into the PoE, shut down that computer so it powers off and stays off. Leave it off for 60 seconds, then turn it back on.

5. Let the computer start up normally, and when it’s completely loaded, test for internet.

Often times the first thing a tech support representative will have you do is power cycle the equipment involved in supplying the internet signal to your home. Here are a few easy steps to follow: 1. Find the ‘PoE’. This is the little box that is supplying power to the antenna that was installed on your home/building. It’s a little white or black box and will have 3 cables connected to it. One is the cable coming into your home/building from the antenna. The second is the cable going to your router or computer, and the third is the power cable. Locate this box and unplug it from the home/building power for 60 seconds. While it’s unplugged, now is a great time to test that outlet with another device (like a lamp or radio) to make sure that the power is working in that outlet. Now is also a perfect time to make sure everything is plugged in where it should be and to reset the cables (unplug and plug back in). The cable coming into your home/building should be connected to the port labeled ‘Data+Power’ or ‘From Outside’. The cable going to your computer or router should be plugged into the port labeled ‘Data’ or ‘To Computer/Router’. After 60 seconds, plug the PoE back in (if the port tested good), and wait up to 2 minutes for the antenna to start back up. Test for internet now.

If neither of these options got your internet working, our technical support agents are available 24/7 to assist you. Simply call (943)-230-3099 and select the option for technical support.

This is likely because the ID number that your account was set up for has changed with the new router. This is a really quick fix, but it does require you to call into technical support so that we can update your account with the new ID number. Our customer experience team is available 24/7 to assist you. Simply call (943)-230-3099 and select the option for technical support

This usually indicates a delinquent account that requires payment to re-activate service. If your account is in good standing (or was delinquent but you have since made a payment) and you’re still getting the ‘Access Restricted’ screen, our technical support agents are available 24/7 to assist you. Simply call (943)-230-3099 and select the option for technical support.

Often, the connection on your current device is being slowed down by another device connected to your network, which is using more internet bandwidth than normal. This can sometimes be difficult to diagnose or track down.

The easiest way to find out is to shut down all other devices (phones, tablets, computers, game consoles, streaming devices, etc.). Power cycle the router for 60 seconds, and power cycle the device that will be being used for the test.

After they both come back online, test your internet speed. If the speed has returned to normal, restart one device at a time and allow them to be online for a few minutes before restarting another device. Test your internet speed after each device is brought back online to try to determine which device was causing the problem. This can also be done in reverse by testing internet speed after each device is turned off to determine which device was causing the problem.

If your speeds did not return to normal after turning off all other devices and power cycling the router and main device, our technical support agents are available 24/7 to assist you. Simply call (943)-230-3099 and select the option for technical support.

You can terminate your internet service upon 30 days advance written notice. Requests may be sent via email to cancel@anthemconnectus.com, by mailing in the notice of cancellation, or filling out a contact form here. For more information, please refer to our terms and conditions.

Other

Your customer portal information is emailed to you on your installation date. If you do not have this information or need it reset, contact Anthem Connect at (943)-230-3099.

You may find our terms and conditions here.

customer experience

Tech Support

Our Customer Experience team is dedicated to providing you with top-notch technical assistance for any internet or device-related issues you may encounter. If you need help troubleshooting, setting up your devices, or any other tech-related inquiries, contact our Customer Experience team 24/7!

(943)-230-3099

customerexperience@anthemconnectus.com

Available 24/7

customer care

Billing

Our Customer Care team is here to assist you with any questions or concerns related to your billing, payment, or account details. Reach out to our Customer Care team if you have any questions.

(943)-230-3099

customercare@anthemconnectus.com

M-F 8am – 5:30pm
Saturday 9am – 2pm

Customer Relations

Sales

Our Customer Relations team is your go-to resource for exploring new Anthem Broadband Internet plans and services. Whether you’re interested in upgrading your current plan or have questions about our offerings, our Customer Relations team is ready to assist you. Connect with our Customer Relations team to explore your options.

(943)-230-3099

customerrelations@anthemconnectus.com

M-F 8am – 6pm
Saturday 9am – 5pm

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