Satisfaction Guarantee 

We are so confident in our service that we guarantee it!  

We want our customers to be thrilled with the service they receive! We advertise honest, reliable speeds that customers can count on. Our speeds are delivered via an Open Access Network that we are a preferred provider on.  We strive every day to provide every customer with the Internet service they pay for – but more importantly the Customer Experience they are expecting.  If a customer is experiencing an issue, they may cancel their service at any time.  

Our Customer Experience teams work around the clock out of our Idaho operations center to provide customized and caring support.  They will gladly help you diagnose issues as simple as passwords, to as complex as individual device connection utilization and content filtering.  We are here to ensure you are the master of your home network, and it is operating as you desire.    

We also support your connection and internet speeds verification.  As a note – accurate speeds are based on the speeds being delivered to the house at the point of the router. “A speed test is not your connection speed. Sometimes the speed is affected by distance limits, and sometimes it’s physics.”-Andrew Ferguson, editor of Think Broadband. What Anthem Connect can guarantee is that the customer will consistently receive the speeds agreed upon up to the router in the home. From there, speeds received at a given device cannot be guaranteed but we will gladly help to try and maximize that connection for anyone that requests assistance. 

There are other factors that are outside of Anthem Connects control that may affect speed but are not covered under this guarantee. These include, but are not limited to: 

• Multiple devices in the home using the service simultaneously, lowering the available bandwidth. 
• The quality of home wiring, or Wi-Fi signal strength through the home, and architectural structures that may be blocking the signal. 
• How well the home computer handles net protocols or if it is designed to handle higher speeds. 
• Antivirus software that may be taxing the system. 

Our teams are here to support you in improving the above issues to optimize your network.  We will always work with you and our team will strive to accurately communicate the root cause of issues via our home network support cloud monitoring system.  We will then offer solutions to improve performance and ensure you are very satisfied with your service.   

Our PASSION is to ensure that all customers are provided with an outstanding internet experience, that connects them to the things that matter most to them.